FAQs

When I first started Lulumière, one of the first things I noticed is that my customers already seemed to know a ton about candles but they also had some really great questions too. Let’s go!

Frequently asked questions in the order of a candle life cycle…

Why is soy wax better than regular (paraffin) wax?

Paraffin wax is what the vast majority of candles are made from, mainly because it is inexpensive. Paraffin wax is a leftover by-product from the petroleum refining process. When I first learned that, I was shocked! When it burns, you may notice a thin stream of black smoke. This is petrol soot & is toxic for you. Soy wax, on the other hand, is natural, biodegradable, vegan, water soluble & produces zero petrol soot. Lulumiére candles are made with U.S. grown soybean wax – a natural, renewable crop. We feel really good about that and hope that you do too.

It looks like there is steam or frost inside my candle. Is that supposed to be there?

While it is not in the design, it’s absolutely normal to see that. Some would say that it is one of the hallmarks of soy candles. Because soy wax has a lower melting point than traditional paraffin wax, it can pull away from the glass a bit if the temperature drops, even for a short time. This happens most frequently during shipping/transport. It has zero effect on the scent or on how long your candle will burn.

How can I get the longest burn time out of my new candle?

Good question! Just remember – trim and pool. What do I mean by that? Ok, the first time using your new candle, trim the wick to 1/4″ and then light for at least an hour. What we want is for the wax to melt all the way to the edge of the glass. That’s what we call a melt pool. For subsequent uses, make sure to keep that wick trimmed before lighting. If the wick has a mushroom top or has bent downward, it is best to trim that part off and discard. As a conservative estimate, you should get at least 60 hours of enjoyment from your 12 fl oz candle.

What’s the safest way to light my candle?

I see I’ve spotted the firefighter’s spouse. I’ve talked about the standard precautions here before. Besides those, a couple things that you can look for in Lulumière candles are thick bottom containers & self snuffing wicks. We like thick glass bottoms and we cannot lie. They keep your surfaces from getting too hot by elevating the wax just a bit. The wick holders also snuff themselves out 1/4″ above the bottom of the glass so that the burning wick never touches the bottom of the glass. All of that said, we always recommend keeping an eye on all of your candles.

Do you take back empty containers?

At this point, I don’t have the capacity to take empty glasses back. But I do have some ideas for you here. If you’ve found a second use for yours, please post it on Instagram and tag @lulumierecandles – I’d love to see what you come up with!